At JMD Art Gallery, we value your satisfaction and strive to ensure that your
experience with us is positive. Below are our guidelines regarding returns,
refunds, and cancellations.
1. Returns
We do not accept returns unless the artwork is damaged upon delivery. If you receive a damaged piece, please notify the courier immediately and contact us within 48 hours. Include photographs of the damage for our records.
Original Artwork Policy
At JMD Art Gallery, we prioritize ensuring that all original artwork truly reflects the images showcased on our platform. Therefore, we typically do not accept returns. However, if you receive artwork that is damaged in transit, please follow these steps:
1. Notify the Courier: It’s important to inform the courier of any visible damage at the time of delivery, as this is vital for processing your refund.
2. Contact Us: Get in touch with our customer service team right away, providing photos of the damaged artwork for our records. contact.jmdarts@gmail.com
Once we receive your notification, we will promptly investigate the issue and work towards a resolution.
Full Damage During Transit: If we verify that the artwork was damaged while being
transported, you will receive a full refund, including shipping costs. This amount will be credited back to your original payment method within seven days of approval.
Partial Damage: If the artwork is partially damaged but retains its artistic value, we may offer a partial refund or store credit, based on our discretion and the extent of the damage.
Packaging Damage Only: If the artwork is intact but the packaging is damaged, we do not provide refunds. However, we may offer a discount on future purchases as a goodwill gesture.
Please note: Orders once placed cannot be cancelled.
Prints Policy
At JMD Art Gallery, we carefully examine each print to ensure it accurately represents its online depiction. However, due to the nature of digital printing, slight variations may occur that are beyond our control. Consequently, we cannot accept returns solely based on differences in images.
In the event of damage during transit, please follow these steps:
1. Notify the Courier: Report any damage to the courier at the time of delivery, as this is crucial for processing your refund.
2. Contact Us: Get in touch with our customer service team right away and provide
photographs of the damaged print.
If it is confirmed that your print was damaged during transit, you will receive a full refund, including shipping costs.
This credit can be used to reorder the same print or choose a different print of equal or greater value (with any price difference to be covered by you).
For misdelivered or lost shipments, if the issue is verified by the shipping carrier, we will either issue a full refund or arrange for a replacement if it’s available.
Please note: Orders once placed cannot be cancelled.
Return Process
At JMD Art Gallery, we want to ensure that you are satisfied with your purchase. If you believe you have received a damaged product, please follow the steps below to initiate the return process.
Steps to Initiate a Return:
Report the Damage: Contact our customer service team immediately to report the
damage. Please ensure you have received approval from us before proceeding with the return.
Complete the Return Form: Fill out the return form included in your artwork package, clearly detailing the reason for the return.
Prepare the Item for Return: Carefully pack the item in its original packaging. Include the completed return form inside the package.
Ship the Item: Send the item back to us using a trackable shipping method to ensure it arrives safely. Please initiate the return within 48 hours of delivery.
Return Shipping Costs: If your return is approved, the cost of return shipping will be the responsibility of the customer. By initiating a return, you agree to cover all associated shipping charges.
Any additional costs incurred during the return process will also be borne by the
customer.
Return Address: JMD Art Gallery J 109, Ansa Industrial Estate, Saki Vihar Road, Saki Naka, near Shiv Sagar Restaurant, Andheri East, Mumbai, Maharashtra 400072
- Refund Policy Guidelines
Refunds for Artwork and Product Returns: For any original artwork returned, a refund will be processed back to the buyer’s account. For returns of prints, store credit will be issued, which can be used for purchasing the same or a different print.
Conditional Refunds: Refunds may incur deductions for bank fees, shipping expenses, payment processing charges, and any other relevant costs involved in settling the refund. These expenses will be the responsibility of the customer. Refunds are conditional and may be retracted if there is any misuse by the buyer. All refunds are subject to the buyer adhering to our established policies.
Refund Process: Upon approval of your refund request, we will credit your original payment method within 7 days. If the payment was made using methods such as Direct Transfer or Demand Draft, we will reach out to you to facilitate the refund process.
- Order
After an order is confirmed, the artwork must be dispatched within three working days of JMD art gallery, after payment confirmation.
The work(s) of artwork that are Unframed and unmounted artwork should be shipped in a rolled format within a protective cylinder. For the paintings that are shipped with glass frames, utmost care should be taken while packing. The work(s) of art will be delivered directly to the buyer by the program participant.
- Cancellation Policy
JMD Art Gallery reserves the right to cancel an order if there are issues with the artwork or payment. By placing an order through our platform, you agree to these terms and conditions.